Returns & Exchanges
At Spa Ceylon, we are committed to providing premium Ayurvedic luxury and want you to be fully satisfied with your purchase. If you receive a damaged or incorrect item, our streamlined return process ensures a quick resolution within 7 days of delivery.
Contact Support
Email our customer care team or contact us via our official social media channels within 7 days of receiving your order, providing your order number and clear photos of the items.
Verification Process
Our quality assurance team will review your request to ensure the product is unused, in its original packaging, and meets our criteria for return or exchange due to damage or error.
Package Collection
Once your request is approved, we will coordinate a courier pickup from your delivery address or provide instructions for returning the item to the nearest Spa Ceylon signature boutique.
Resolution
After receiving and inspecting the returned goods, we will process your exchange for the correct item or issue a refund to your original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing